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AK Creations - the coolest houndwear around

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terms and conditions

Please read these terms and conditions carefully, as by using this website and placing an order through it, you, the customer, are agreeing to accept them and be bound by them.

AK Creations reserves the right to modify the terms from time to time. Continued use of this website indicate that you have read, understood and accept the modified terms.

privacy policy:

AK Creations uses tracking technology to gather information about the number of visits to the website and the nature of searches used to find AK Creations and its products. This tracking technology does not give any information about individuals who visit the site such as e-mail addresses.

After placing an order with AK Creations, your e-mail address will be added to a mailing list so that I am able to inform you of new products and any special offers that I have on. If you wish to be removed from this list, please e-mail me and I will remove you from the list. NO e-mail addresses or ANY other personal information are ever passed on to any third party.

copyright:

The AK Creations logo, this website, all houndbag designs and all of the indoor and outdoor coat designs are copyright of AK Creations.

It is strictly prohibited to reproduce, copy, modify, distribute, display, publish, create derivative works from or sell any information obtained from this website without the prior written permission of AK Creations.

prices:

Prices of items are subject to change from time to time without notice. However, I will honour the prices that were on the website at the time your order was placed. The prices shown on the website do not include postage or shipping. Postage is calculated when completing the checkout procedure. If you wish to check the postage prices for UK orders, you can do so here - payment and delivery.

terms of payment:

Payment is taken at the time of order. I will not start any order until the payment is received and the funds have been cleared. Payment is via Paypal™ using a paypal account or any debit or credit card.

postage:

Orders up to £22 will generally be sent by Royal Mail first class. Orders over the value of £22 will generally be sent using Royal Mail first class recorded delivery and will require a signature. If you wish for your order to be sent using another method such as special delivery, please contact me first as there may be an additional charge. Overseas customers will need to contact me before ordering so that I can calculate the shipping cost and service depending on the size of the order.

delivery:

Delivery/lead times cannot be guaranteed and can vary depending on my work load at any given time.

Snood and cool coat orders are usually dispatched within two weeks. Housecoat and pyjama orders are usually dispatched between 14 and 28 days from the date of your order. During my busiest time of the year, outdoor coat orders can take between 6 and 8 weeks to dispatch.

My turnaround does vary depending on time of year, so please also bear this in mind when ordering. My busiest period is between the beginning of August to the beginning of March. If you need something for a particular date, please e-mail me to make this request and I will do what I can to help.

This website may be closed for new orders from time to time to keep my workload at an accceptable level so that lead times can be maintained.

Deliveries are handled by Royal Mail and usually arrive the next working day from my dispatch, but can take longer. Recorded delivery packages can be tracked on the Royal Mail website. If you wish to track your delivery, please e-mail me for the recorded delivery tracking number.

If you believe your order to be lost in the post (it is not considered lost by Royal Mail until after 15 days from the date of posting), please contact me so that we can first try to track your order and then arrange for a replacement if necessary.

quality and use of products:

AK Creations strives to produce items of excellent quality, using the best materials. If you feel that a product you have purchased from AK Creations has not lasted as long as you would have reasonably expected given only regular use, please contact me by e-mail with photos as soon as possible so that I can assess the product and decide on a course of action.

AK Creations cannot be held responsible for any injury or loss incurred by the misuse of any product sold.

links to other websites:

AK Creations assumes no responsibility for the content of any of the websites on the links page.

returns:

Coats which have been made to measure and to the customer's specifications are done so with measurements submitted by you, the customer. Please take the time to read the measurements page to ensure that they have been taken correctly. I cannot accept any returns on coats or pyjamas unless the fault lies with AK Creations.

If you do believe that your order is unsatisfactory and that the fault lies with AK Creations, you must contact me within 14 days of receiving the item. If a return is agreed, please package the item well and send using a secure delivery method and in the condition in which it first arrived with you.

statutory rights:

These terms and conditions of sale do not affect your statutory rights.

 

 

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